Warranty

At KRAEMER Watches we stand for quality and durability. For this reason, we offer you a 1-year guarantee on all our products.

Warranty details

Our warranty covers all parts of your watch, including:

  • clockwork
  • Housing
  • pointer
  • dial
  • bracelet

If there is a problem with your watch that is covered by the warranty, we will repair or replace the damaged parts free of charge.

Warranty conditions

To make a warranty claim, please follow these steps:

  1. Contact us using our contact form on the website.
  2. Please provide the following information:
    • your full name
    • your order number
    • A description of the problem
  3. After receiving your request, we will contact you as soon as possible to clarify the next steps.

Exceptions to the guarantee

Our warranty does not cover damage caused by improper use, accidents, wear and tear, or improper repair attempts. Examples of exclusions:

  • Scratches on glass or case
  • Damage caused by water exposure (if the watch is not marked as waterproof)
  • Improper handling (e.g. falls or impacts)

How to reach us

If you have any questions about the warranty or the procedure, please do not hesitate to contact us:

We will do everything we can to help you quickly and easily so that you can continue to enjoy your KRAEMER watch.

Contact form